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Refund Policy

Refund Policy

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-returnable items:
Gift cards

Please contact us prior to returning any orders at customerservice@bondstreetshoecompany.com. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@bondstreetshoecompany.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@bondstreetshoecompany.com 

When an item is returned for an exchange and we have confirmed this is defective or damaged we will send a new pair out -this will be eligible for free shipping . In this case shipping is only paid for the initial purchase then return label and we will cover the cost of shipping for sending the new product back to the customer. Any questions please do not hesitate to contact us. 

Shipping

To return your product, you should mail your product to:

Stockport

88 Merseyway

Stockport

SK1 1QN

0161 637 3610

. We do not offer free returns. In order to get your refund you will have to ship it back to us.

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